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Customer Care


Customer Care Commitment

Exceptional service. Reliable delivery. Profitable solutions. We give you what you need to be successful. That’s our commitment. If you are not satisfied with our service, trust that we will quickly make it right.

Contact Us

To contact us about your order, please email customerservice@eastbaysupplyco.com.  For pro shop locations and hours, visit the Locations page. 

Placing your Order

All orders are supported via our online shopping cart process. Creating an account is not required to place an order, however an account will allow you to view your account history and check out faster on future orders.  

All orders placed before 3:00PM EST will process and ship the next day or be available for pick up at one of our pro shop locations. All orders placed after 3:00 PM will be processed the following business day.  

In addition, you may purchase our products at one of our many pro shop locations.

Payment Methods

We accept all major credits cards. In addition, we offer financing through our partner Schooner Financial Services. To inquire, click here.

Process and Delivery

All orders are processed within 1-2 business days.  A shipping notification will be emailed to you with an expected arrival date. Generally, orders are received 2-5 days after shipping. 

Track My Package

To track your shipment, please refer to your shipping notification email for your tracking number and shipping method.  

For Fedex shipments, enter your tracking number using this link: 
https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=in

For Southeastern Freight Lines shipments, enter your tracing number using this link:
https://www.sefl.com/seflWebsite/shipping/Tracing.jsp

Return Policy

We accept returns within 30 days of shipment. To process a return email customerservice@eastbaysupplyco.com.